complaint·October 22, 2024

(4) of (4) Staff interviewed denied the allegation. (7) of (8) Residents could not corroborate the allegation. Interviews with staff show that R1 moved into the facility on 12/20/23 after living in a skilled nursing facility (SNF). The SNF was R1's previous payee for their SSI/SSA benefits and it took time for the payee to be switched over to the current facility. This meant that R1 lived in the facility without paying rent from the day they moved in until June 2024 when the facility became the payee and received the SSI/SSA payments from the social security office. Following the 2024 SSI/SSP payment standards, the facility is only able to charge R1 the max amount of $1418.07, while leaving R1 a Personal and Incidental Needs Allowance (PNI) of $177. LPA reviewed R1s ledger on file and observed that $177 was the amount R1 received monthly after rent was paid. Additionally, the ledger showed an owed balance on file as the payments initially received from the social security office did not cover the total amount owed to the facility. There is a payment plan on file dated and signed 7/16/24 between the facility and R1 stating that R1 would pay $89 from their $177 PNI until it is paid off. This explains why R1 received less than $177 a month after July. R1 stated to not remember signing and if they did, they don't believe they were explained the truth. Additionally R1 claimed to be owed $900 a month but was not sure who or where the money should be coming from or why. As of this visit, R1's debt is paid off and it was stated by staff that going forward, R1's monthly PNI would be $177. Based on interviews, file review, and observations; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview was conducted. Due to printer issues, a copy of this report will be provided via emailed.