complaint·January 13, 2025

Allegation: Staff do not treat resident with respect. It has been alleged that the front desk receptionist is disrespectful, speaks to residents in a rude manner and hangs up on calls and does not deliver messages. Staff interviews revealed that the staff at the front desk are not disrespectful nor speak to anyone (including residents) in a rude manner. Stafft interviews also revealed that front desk staff do not hang up on calls and that staff deliver messages to residents. Interviewed staff indicated they have not received any complaints regarding this matter. Interviewed residents revealed that the front desk staff are not disrespectful nor rude. Interviewed residents indicated that front desk staff do not hang up on calls and that staff deliver messages to residents. Interviewed residents indicated that they have not heard anyone complaining pertaining this matter. Interviews do not corroborate this allegation. Allegation: Staff are not assisting resident in coordinating religious services at the facility. It has been alleged that this facility is not allowing residents to have Catholic services at this facility. Staff interviews revealed that this facility was previously receiving visits from religious individuals to provide religious services for residents on a voluntary basis. However, staff indicated that the individuals providing this service have not recently provided this service. Interviewed staff indicated that they will continue to follow up to see if religious services can be provided at this facility for residents to attend on a voluntary basis. Staff interviews also indicated that on Sunday’s, a van from a local church provides transportation to residents that voluntarily would like to attend religions services. Interviews do not corroborate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of the Appeal Rights and this report was provided to Narine Mertkhanyan/S-1.