complaint·February 13, 2025

In regard to the allegation “Staff yell at resident”, it is alleged that staff have yelled at residents in care. During interviews with residents nine (9) out of ten (10) residents stated staff does not yell at them. R5 stated that staff makes them feel safe. During interviews with staff six (6) out of six (6) stated they never yell at residents and have never witnessed any staff yelling at them. S1 stated that if any yelling were to occur, they would speak to both resident and staff and document incident. In regard to the allegation “Staff do not maintain facility in good repair”, it is alleged that bedroom closet doors and sliding doors on second floor are in disrepair. During interviews with residents nine (9) out of ten (10) residents stated that nothing was broken in their bedrooms. R9 stated that if anything needs to be fixed, they come right away. During interviews with staff six (6) out of six (6) staff stated they repair anything right away if broken. R3 stated that if there are any work orders they are addressed the same day. LPA Gutierrez toured five (5) bedrooms on second floor and three (3) bedrooms on third floor and found no rooms in disrepair. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Narine Mertkhanyan.