complaint·March 29, 2025

The investigation revealed the following: Allegation: Staff did not ensure that resident was transported to dialysis appointments. It is alleged that R1 was missing appointments to their dialysis treatments due to facility not providing transportation. LPA interviewed 5 staff and 5 out of 5 staff denied the above allegation stating that transportation is never denied to residents, residents have the option of using the facility van for transportation if it’s communicated with staff that they need it. Interviews with S1-S3 revealed that R1 did have a time where their insurance stopped coverage of transportation to dialysis but once it was observed the facility began providing R1 with transportation to appointments. LPA interviewed 11 residents and 11 out of 11 residents denied the above allegation, stating that they have never been denied transportation and have not had issues with staff assisting with transportation at the facility. LPA interviewed R1 and R1 stated they had a short time where insurance did not cover their transportation, facility staff began providing the transportation once it was observed and staff also assisted with fixing the issue with the insurance. Based on statements and interviews conducted with staff/residents, and review of R1's files, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.