complaint·July 10, 2025

access, the facility transports them or their loved one takes them to their appointment. Staff 2 and 3 were interviewed and said they always schedule appointments and arrange transportation for residents upon their request. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. A copy of this report was given to the Administrator Cynthia Flores. Exit interview conducted.