complaint·November 10, 2025

In regard to the allegation “Staff do not ensure residents are spoken to in a respectful manner”, it is alleged that staff are speaking to residents in a rude and disrespectful manor sometimes even cursing at residents. During interviews with Administrator and staff eight (8) out of eight (8) stated that they do not speak to any residents in a rude or disrespectful manor. Administrator stated that R1 has never had any issues with staff until recently. All staff stated they have never cured at a resident. During interviews with residents nine (9) out of ten (10) residents stated that staff have never spoken to them in a rude or disrespectful way. Nine residents stated that staff has never cursed them. In regard to the allegation “Staff do not ensure all residents are provided meals”, it is alleged that staff do not provide meals and drinks to residents if staff does not like them. During interviews with Administrator and staff eight (8) out of eight (8) stated that all residents receive three meals a day. All staff stated they never withhold food or drinks from any residents regardless of how they felt about them. S6 stated that R1 would bring a container for second servings and was never denied. During interviews with residents nine (9) out of nine (9) residents stated that they all receive three meals a day and have never been denied food or water by staff. R4 stated the kitchen has gotten so much better over the last year. In regard to the allegation” Staff does not ensure medications are dispensed as prescribed”, it is alleged that staff is giving out the wrong dosage of medication. During interviews with Administrator and staff eight (8) out of eight (8) staff stated that to their knowledge medication is given correctly as prescribed by physician. LPA did random medication checks on residents and found no discrepancies. During interviews with residents nine (9) out of ten (10) residents stated they have had no problems with there medication. Nine (9) residents stated that they are given the correct dosage as prescribed by the physician. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Lauren Cabaron.