complaint·March 3, 2026

In regard to the allegation “Staff are mismanaging residents rent payments”, it is alleged that facility has had a significant delay in processing checks and has lost January’s rent payment for resident. During interviews with Administrator and staff both stated that January’s check was still not received from payee. Administrator stated that there has been lost checks in the past but that the facility has no control of where the mail gets sent to if check is not sent via certified mail. Staff one (S1) did state there was miscommunication with witness 1 (W1) and that he/she thought January’s payment was received but after speaking with home office they were informed that no payment had been received. LPA spoke to W1 and asked how payment was made for R1 and was told by ACH withdrawal. LPA obtained physical checks for the month of October, November, December of 2025, and for February of 2026 from the facility for R1. LPA contacted W1 to confirm if a check was sent to facility and was told it was under investigation with the bank. LPA contacted bank with information provided on check and was told they could not provide personal information for a customer however they were able to confirm that just because a customer sees an ACH withdrawal from there account does not mean a check is not sent to the creditor. Bank representative stated it is treated as a cashier’s check. LPA asked W1 if there has ever been a late fee and or an eviction notice for nonpayment to R1 and W1 stated no. During interviews with residents eight (8) out of eight (8) residents stated they have had no issues with rent payments. R2 stated they gave permission to take rent out of there bank and has never had any issues. Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and a copy of this report was given to Cynthia Flores.