complaint·September 7, 2021

In regards to allegation, " Staff left resident in soiled clothing for extended amount of time" based on interviews conducted with staff and residents, the residents are changed frequently and have no issues with being changed. Resident #4 indicated the resident can alert staff to be changed and the only issue the resident had was the preference of a female caregiver to change the resident. Staff interviews stated the residents are checked about every 2 hours. In regards to allegation, "Staff failed to provide adequate food service to residents" interviews conducted with residents revealed they are fed and have no problems with the food. LPA's observed staff preparing lunch and also checked the food supply. LPA's seen no deficiencies or any concerns. Interviews with staff indicated they have plenty of food and the residents get good quality food. In regards to allegation, "Staff used resident's personal care products on other residents" based on interviews conducted with residents, they do not have to share their personal care items with other residents. LPA Almaraz also verified stock available of personal care items. LPA's also checked each residents room and seen that each resident had their own items. Interviews with staff revealed they have enough personal care items for residents if need be. Staff also indicated they do not use other residents diapers or any other items on another resident. In regards to allegation, "Staff failed to destroy previous residents’ centrally stored prescription medications" during todays visit, LPA's inspected medication for all current residents at the facility and did not see any medication belonging to previous residents no longer at the facility. Interviews with Licensee, staff #1 and 2, revealed they do not keep medication from other residents if they are no longer living there. When residents move out they take their medication and if the resident expires, they ask hospice to dispose of it. Based on observation and interviews conducted there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Licensee left the facility during the visit and LPA conducted an exit interview telephonically with her and left a copy of this report with caregiver Oliver.