complaint·December 5, 2023

Investigation revealed the following: Regarding allegation, Staff physically abused resident in care , it is alleged that a facility staff hit a resident on the hand and also kicked a resident's leg. Interviews conducted with Administrator Ana Margarita Pleitez and S1-2 revealed that staff did not physically abuse R1 or any other resident and have never hit any facility resident on their hands or kicked their legs. Facility staff all stated that all facility residents are treated with dignity and respect at all times. Staff stated that there is a zero-tolerance policy on abuse and will report any type of abuse if they observe any staff physically abusing a resident. LPA conducted interviews with 1 out of 6 residents who stated that they were hit on the hand and their leg was kicked by a staff that does not work in the facility anymore. 4 out of 6 residents stated that they have never been hit by staff and stated that they have not seen staff hit any other resident. 1 resident was not in the facility during LPA visit. LPA observed 5 out of 6 residents in the facility and did not observe anything of concern. LPA observed 1 resident in the living room watching television and 4 residents were in their rooms. LPA observed staff tending to residents needs. LPA reviewed staff files and observed that they receive annual training on abuse. Based on statements gathered from interviews conducted with staff, facility residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation. For allegation, Staff speaks to resident in an inappropriate manner , it is alleged that facility staff call a resident names, body shame and make fun of resident's speech. Interviews conducted with Administrator Ana Margarita Pleitez and S1-2 revealed that staff have never called a resident names, body shamed or made fun of resident's speech. Facility staff all stated that all facility residents are treated with dignity and respect at all times. Staff also stated there is a zero-tolerance policy on any type of abuse and will report if they observe any staff verbally abusing a resident. LPA conducted interviews with 1 out of 6 residents who stated that a staff that does not work at the facility anymore called them names, body shamed them and also made fun of resident's speech. 4 out of 6 residents stated that they have never been called names, body shamed or made fun of by staff and stated that they have not seen or heard staff do that to any other resident. 1 resident was not in the facility during LPA visit. LPA observed 5 out of 6 residents in the facility and did not observe anything of concern. LPA observed 1 resident in the living room watching television and 4 residents were in their rooms. LPA observed staff tending to residents needs and did not observe or hear staff making inappropriate comments to any resident. LPA reviewed staff files and observed that they receive annual training on abuse. Based on statements gathered from interviews conducted with staff, facility residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation. For allegation, Staff left resident in wheelchair for an extended period of time, it is alleged a facility staff neglected a facility resident by leaving them in their wheelchair for three hours. Interviews conducted with Administrator Ana Margarita Pleitez and S1-2 revealed that staff have never neglected a facility resident by leaving them in their wheelchair for three hours. Facility staff all stated that all facility residents are treated with dignity and respect at all times and they are constantly checking on residents to see if they need anything or need assistance. LPA conducted interviews with 1 out of 6 residents who stated that a staff that no longer works in the facility neglected them by leaving them in their wheelchair for three hours. 2 out of 6 residents stated that they have never been neglected and have never been left in their wheelchair for a long period of time. 2 out of 6 residents stated that they do not use a wheelchair and that staff tend to them in an appropriate amount of time and they have not been neglected by staff. 1 resident was not in the facility during LPA visit. LPA observed 5 out of 6 residents in the facility and did not observe anything of concern. LPA observed 1 resident in the living room watching television and 4 residents were in their rooms. LPA observed staff tending to residents needs and did not observe any resident left in a wheelchair for an extended period of time. Based on statements gathered from interviews conducted with staff, facility residents and LPA observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Facility Caregiver Bobbie Robertson.