complaint·November 2, 2022

The Administrator was outdoor with some residents along with a family member who were not wearing face coverings. Per the Administrator, she stated that the masking is not required for outdoor visitations. She indicated that staff do not wear them consistently indoors due to residents not being able to hear them speak and/or wanting to see their full face. Staff interviewed stated they wear a mask every time they assist a resident. LPA was able to interview 3 residents today. One indicated that the staff have not been wearing the face masks often, while another was not sure. One stated that the staff wear them all the time when assisting them. Per CA Dept of Public Health guidance, In the following healthcare and long-term care indoor settings, masks are required for all individuals regardless of vaccination status. Based on LPA observations, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 and Chapter 8), are being cited on the attached LIC 9099D. An exit interview was conducted. The Plan of Corrections were reviewed and developed with the Administrator. A copy of this report and appeal rights were provided.