complaint·February 1, 2024

The investigation revealed of the following: Allegation "Illegal Eviction" . It was alleged that residents (R1 and R2) were discharged from hospital on 09/08/2023 and transported back to the facility via ambulances and R1 and R2 were rejected at the gate upon arrival and facility staff refused to let the ambulances in, and on 09/09/2023, family received the 30 notice from the administrator via email. LPA interviewed four residents and four out of four residents and reported staff take good care of them and they feel safe living in the facility. LPA interviewed administrator and admitted the facility was not able to handle R1 and R2 at that time due to the facility was lack of staffing and there was a COVID outbreak during that period of time. In addition, R1 still had the COVID symptoms and the facility did not have any isolation room for the residents when they come back from the hospital. Administrator also stated it was a mis-communication between hospital and residents' family as the facility is not a medical facility and facility never got any notification from hospital that residents were going to discharge from hospital and back to the facility. Based on LPA interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit Interview Conducted and a copy of the report and appeal right was provided to the Administrator Linda Fan.