Complaint·April 2, 2026

Regarding the Allegation : Staff did not allow residents to have a visit from a medical professional at the facility. This complaint alleged that the facility refused to allow home health care nurses to visit. Records review indicate the following: Physician report (dated 01/28/2026) indicates that R1 has health issues and cognitive issues. Incident report (dated 03/27/2026) indicates that R1 refused to meet with home health care nurses. Power of Attorney (dated 03/27/2026) indicates that W1 could make medical decisions for R1. Interviews indicate the following: W1 indicates that W1 was advised by staff that R1 refused to meet with home health care nurse on 03/27/2026. W1 indicates that R1 daughter did not have control of R1 medical decisions. S1 indicates that R1 refused to meet with home health care nurse on 03/27/2026 and facility staff advised W1 of R1 decision. S1 indicates that the home health care company refused to give any medical records. R1 indicates that R1 did not want to meet with home health care nurse on 03/27/2026. R1 indicates that R1 did not want to deal with R1 daughter. R1 indicates that W1 had power of attorney for R1 medical decisions. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “staff did not allow resident to have a visit from a medical professional at the facility” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report was provided to the Administrator Tricia De Ocampo (S1).