complaint·April 8, 2022

Based on the LPA's investigation, the investigation revealed the following: For Allegation #1 – Facility is not maintained at a comfortable temperature. LPA interviewed Director & S#1- S#5, they agreed that the A/C is not working but only is certain areas of the Assisted Living facility. The A/C does work in all the 1st Floor common areas such as:hallways, kitchen, lounge area, activities area, and dining room. 2nd floor common area such as: hallway and lounge. LPA observed the thermostats for the common areas, they were set at 72 degrees Fahrenheit and also LPA felt the facility was at a comfortable temperature. The Staff members, stated that they were working under comfortable temperature conditions. R#4- R#7, liked the temperature at 72 degrees Fahrenheit and above. R#1- R#3, stated they would like the temperature a little cooler. The interviews and record reviews did not concur with the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated An exit interview was conducted with Camile Bughaw, Director of Memory Care Unit and a hard copy of report was provided. Allegation #2 - Facility A/C is in disrepair. The interviews with Director, S#2 - S#5, agreed that the A/C is not completely operational. The A/C has not worked for more than 2 months. The facility had been trying to repair the A/C unit and provided invoices of the repairs orders for the A/C unit. The A/C unit works for a while and then it shuts down again. The facility has contracted 2 different A/C companies to repair the A/C, One of the companies could not totally fix the A/C, so the facility hired another company. The facility has been actively trying to repair the A/C unit. Currently the facility is waiting on a part that unfortunately is on back order. They are not sure how long more it will be before A/C is completely repaired. The only areas that the A/C is not working in are the residents rooms. Rooms #112, 206, 207, 209, and 224. LPA asked the facility to provide those rooms and any other rooms that might be affected in the future with personal electrical fans. The facility provided the personal fans for the rooms that are being affected at this time. R#1 - R#3 the assisted living side, stated that their rooms were too hot. Staff also stated that they open the windows and doors of the residents rooms to allow for air to circulate into the residents rooms. LPA verified that the A/C was not working in their rooms. The interviews and record reviews did concur with the above allegation. Based on LPA’s observations and interviews which were conducted and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A ccording to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiency and issued a citation. An exit interview was conducted with Camile Bughaw, Director of Memory Care Unit and a hard copy of report was provided along with the Appeal Rights.