complaint·June 30, 2023

On 06/30/2023 LPA Randle interviewed (S1) and resident (R1). LPA requested, received, and reviewed the following information: file of R1, Staff roster, Resident roster, and other documents relevant to the investigation. On 06/30/2023, LPA interviewed Camille Bughaw LVN and Resident (R1). LPA requested and reviewed pertinent documents pertaining to the investigation. LPA received the following pertinent documents pertaining to the investigation: Resident Roster, Staff Roster, Admissions Agreement, Needs and Services Plan, LPA reviewed Staff schedule. LPA interviewed staff (S1-S10) and residents (R1-R6). regarding allegation listed above. The investigation revealed the following: Allegation : Staff not providing a safe environment for resident(s) in care. On June 30, 2023, LPA interviewed Camille Bughaw LVN Memory Support Director. (S1). LPA asked S1 if S1 was aware of the Staff not providing a safe environment for resident(s) in care. S1 stated that S1 was aware of the incident and denied the allegation. S1 stated that resident R1 did indeed complain about a resident speaking too loud to her and she did feel unsafe at the time. S1 stated to LPA that S1 investigated the incident and found R1 had a verbal altercation with another resident regarding seating in the dining area and this was a single episode no other issues have occurred between the residents. LPA interviewed staff S2 and S2 confirmed that R1 had a verbal altercation with another resident regarding seating in the dining area where voices were raised, this was a single episode, and the issue was resolved. Continued LPA interviewed R1, R1 admitted R1 had a verbal altercation with another resident regarding seating in the dining area where voices were raised, this was a single episode, R1 stated that R1 has not had any issues after the episode, however R1 stated “I did feel unsafe at the time”. LPA asked R1 does she feel safe living in the facility? R1 replied “yes I feel safe”. LPA interviewed staff (S2-S10) and staff denied the allegation Staff not providing a safe environment for resident(s) in care and provided no reported incidents from any source of residents feeling unsafe. LPA interviewed residents (R2-R6) regarding allegation listed above - Staff not providing a safe environment for resident(s) in care. The residents interviewed denied the allegation and reported they had not experienced any issues of feeling unsafe or staff not providing a safe environment. Findings Based on information gathered, the department did not find sufficient evidence to support the allegation. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations, did or did not occur, therefore the allegation is Unsubstantiated . An exit interview was conducted and a copy of the LIC 9099 was provided to Camille Bughaw LVN. Memory Support Director