complaint·February 4, 2026

The investigation revealed the following: Allegation: Staff did not allow residents to select their hospice provider It is being reported that the facility is restricting the ability of residents and families to choose their own hospice care. On 2/4/26, LPA Felisa Shirley requested the list of residents currently using hospice providers. LPA Shirley received a list of 8 residents, 2 residing in Assisted Living and 6 residing in Memory Care. During the investigation, LPA Shirley requested information regarding the hospice services the company uses. LPA Shirley received information packets from 11 different hospice providers. LPA Shirley observed that residents are utilizing varied hospice care providers. Per interview with S-2 on 2/4/26, Clearwater provides families with resources to make informed decisions about hospice care options. LPA interviewed staff 1 – staff 5(S-1 – S-5). Of those interviewed 5 out of 5 denied the allegation. LPA interviewed witness 1 – witness 4 (W1 – W4). Of those who interviewed 4 out of 4 denied the allegation. Based on information gathered, LPA did not find sufficient evidence to support the allegation “Staff did not allow residents to select their hospice provider,” therefore, the allegation is unsubstantiated. No deficiencies were cited for these allegations. An exit interview was conducted and a copy of this report was provided to the Executive Director, Paul Gozon.