complaint·February 12, 2026

Allegation: Licensee did not abide by the admission agreement The allegation alleges that the licensee did not abide by the admission agreement by not disclosing all fees and charges. During record review, LPA received and reviewed residents R1 and R2’s Residence and Care Agreement, signed and dated 10/01/2025 by R1, that states “This Agreement shall be effective as of 09/30/2025.” Additionally, LPA received and reviewed the Move-In Prorate Worksheet -AL/MS signed and dated on 09/30/2025 by R1, that indicates R1 and R2 were prorated for September 2025 and was charged for one (1) day. During interviews with Staff S1-S5, they were asked if the move-in incentive and billing is explained to potential or new residents, five (5) out of five (5) stated it is explained and broken down based on the selected apartment, services they sign up for, and level of assistance required. Additionally, Staff S1-S5 were asked if fees and conditions are listed on the Admission Agreements, five (5) out of five (5) stated yes, fees and conditions are listed in the Residence and Care Agreement. During interviews with Residents R1-R12, they were asked if they were offered an incentive when they moved in and if the incentive was honored, five (5) out of twelve (12) stated yes, they were offered an incentive to move in, and it was honored. Three (3) out of twelve (12) indicated no they were not offered an incentive, or they were not sure. Four (4) out of twelve (12) declined to be interviewed. Resident R1-R12 were additionally asked if the pricing for lodging, assistance, and services were explained to them and listed in the Residence and Care Agreement, eight (8) out of twelve (12) stated yes it was explained to them, and it is listed. Four (4) out of twelve (12) declined to be interviewed. Additionally, during interviews with Residents R1-R12, they were asked if they have been charged a fee or service charge for a service they did not receive, eight (8) out of twelve (12) stated they have not been over charged. Four (4) out of twelve (12) declined to be interviewed During the course of the investigation, LPA was unable to find evidence to support the allegation(s). Although the allegation(s) may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is/are unsubstantiated . During today’s visit, LPA did not observe or cite any deficiencies. An exit interview was conducted with Apolinario ‘Paul’ Gozon, Executive Director, and a copy of this report was provided.