complaint·April 18, 2021

Records provided indicate they facility had Orkin Services of California Inc. go out to the facility and treat some rooms around 1/29/21 with the last service dated on 3/3/21. Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Deficiencies cited under California Code of Regulations Title 22 An exit Interview was conducted via telephone with the Administrator and a hardcopy was provided via email for signature. Appeal Rights was provided. Staff interviews conducted revealed that they have not heard anyone speak or treat any of the residents disrespectful or in a undignified manner. Staff and management indicated some residents are impatient when they want something but they have not complained about being mistreated. Six out seven residents indicated they have no complaints regarding staff. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. An exit Interview was conducted via telephone with the Administrator and a hardcopy was provided via email for signature.