complaint·September 20, 2021

Allegation: Staff did not address a resident's hygiene needs while in care During today’s visit, LPA interviewed Staff #1 (S-1) through Staff # (S-4) and interviewed Resident #1 (R-1) through Resident # 6 (R-6). Staff interviews revealed that Residents hygiene needs are being met while in care. Interviewed Staff indicated they perform Activities of Daily Living such as bathing/showering to Residents that require assistance. Interviewed staff indicated they have not received any complaints from anyone in regards to staff not meeting residents hygiene needs. Resident interviews revealed that staff meet their hygiene needs (including bathing and showering). (5) out of (6) interviewed Residents indicated their hygiene needs (with assistance from staff) are being met. (5) out of (6) interviewed Residents indicated they do not have any concerns with their hygiene needs not being met. (1) out of (6) interviewed Residents indicated they prefer to have (1) particular staff assist with hygiene needs (showers/bathing) and if that particular staff is not available, that Resident prefers to complete their own hygiene needs by using the sink to wash up. Staff and Resident interviews do not corroborate this allegation. Allegation: Resident has not been properly fed while in care During today’s visit, LPA interviewed Staff #1 (S-1) through Staff # (S-4) and interviewed Resident #1 (R-1) through Resident # 6 (R-6). Staff interviews revealed that Residents are properly fed while in care. Interviewed staff indicated they have not received any complaints from anyone in regards to Residents not being properly fed. Resident interviews revealed that staff properly feed Residents. (5) out of (6) interviewed Residents indicated they are properly fed, are fed all meals and are happy with the food selection. (5) out of (6) interviewed Residents indicated they do not have any concerns with being properly fed. Interviews revealed that Residents receive their meals in their rooms (tray service) and are given the options to select alternatives such as sandwiches, soup and salads. Staff and Resident interviews do not corroborate this allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided and appeal rights were provided to Facility Administrator.