complaint·October 18, 2021

Allegation: Resident does not attend scheduled appointments while in care. During this investigation, LPA interviewed Staff #1 through Staff #4 (S-1 through S-4) and interviewed Resident #1 through Resident #6 (R-1 through R-6). Interviewed staff indicated that residents are provided with transportation to scheduled appointments, going to the bank and/or going to the store. S-4 schedules the transportation for Residents. Interviewed staff indicated they have not received any complaints and/or concerns regarding transportation to attend scheduled appointments nor any issues in regards to Residents not being able to come in and out of the transportation vehicle. Interviewed Residents indicated they are aware that this facility provides transportation to medical appointments, stores and to the bank. Interviewed Residents indicated they schedule their transportation needs with the Receptionist (S-4). (5) out of the (6) interviewed residents indicated that they do not have any issues coming in and out of the transportation vehicle nor have any issues with being taken to their appointments. Staff and Resident interviews do not corroborate this allegation. Allegation: Resident's grooming needs have not been met while in care. During this investigation, LPA interviewed Staff #1 through Staff #4 (S-1 through S-4) and interviewed Resident #1 through Resident #6 (R-1 through R-6). Interviewed staff indicated they have not received any complaints nor concerns in regards to staff not meeting Residents grooming needs (getting hair done). Interviewed staff indicated that some Residents go out on their own to the nearby beauty salon to get haircuts. (1) out of the (6) interviewed Residents indicated they have not groomed their hair for “approximately 3 weeks”. (5) out of the 6 interviewed Residents indicated they either go out on their own to get their haircut/hair done or have someone come to the facility to have their hair grooming needs met. Staff and Resident interviews do not corroborate this allegation. Allegation: Staff have not addressed a resident's change in medical condition while in care. During this investigation, LPA interviewed Staff #1 through Staff #4 (S-1 through S-4) and interviewed Resident #1 through Resident #6 (R-1 through R-6). Interviewed staff indicated they have not received any complaints nor concerns in regards to staff not addressing residents change in medical condition while in care. Interviewed Staff indicated they assist Residents with scheduling appointments with their Physicians when there has been a change in medical condition. (1) out of the (6) interviewed Residents indicated they do not inform staff when they are feeling ill. (5) out of the (6) interviewed Residents indicated that they will notify Staff if they are not feeling well so that staff can assist with scheduling their medical appointments. Staff and Resident interviews do not corroborate this allegation. Refer to LIC 9099C for the continuation of this report. Allegation: Staff does not provide a comfortable environment for a resident while in care. During this investigation, LPA interviewed Staff #1 through Staff #4 (S-1 through S-4) and interviewed Resident #1 through Resident #6 (R-1 through R-6). Interviewed staff indicated they have not received any complaints nor concerns in regards to staff not providing a comfortable environment for residents while in care. Interviewed staff indicated they have not received any complaints/concerns in regards to the facility being cold. (1) out of the (6) interviewed Residents indicated the facility is cold. (5) out of the (6) interviewed Residents indicated the facility provides a comfortable environment and have no concerns in . regards to the facility temperature. Staff and Resident interviews do not corroborate this allegation Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview conducted, a copy of this report provided and appeal rights were provided to Facility Administrator (S-3).