complaint·January 18, 2023

Allegation: Resident sustained a fall while in care To investigate this allegation LPA, Panushkina, interviewed with the Office Manager and was informed that the resident or resident's roommate usually reports an incident to MedTech. Once reported, the MedTech examines the resident and calls 911. Then, the MedTech reports everything to the Administrator and a written report is being submitted to the Community Care Licensing Division (CCLD). During today's walk though and interviews, around 11:30am, LPA along with the Office Manager found out from Resident #1 (R1) that they had a fall last night and did not report to anyone. The Office Manager, immediately, requested a transportation and R1 was taken to Emergency Room (ER). Interview with R1 also revealed that they didn't think it was important to report since this was their first fall. In addition, R1's roommate also confirmed that R1 didn't have any falls in the past. Before LPA completed this investigation, LIC624 (Unusual Incident/Injury Report) was completed and submitted to CCLD by the Office Manager. Based on the information gathered during today's visit, the allegation is deemed Unsubstantiated at this time. Allegation: Staff did not provide adequate care and supervision to a resident During today's visit LPA interviewed R1 and R1's roommate and was informed that no fall incident had occurred on 01/11/2023. In addition, interview with the Office Manager revealed that they were not aware of R1's fall incident and that no one reported anything for 01/11/2023. Lastly, LPA was informed that all reported falls are being assessed/examined by MedTech and an interview with the MedTech confirmed that R1 did not report any fall incidents on 01/11/2023. Based on the information gathered during today's visit, the allegation is deemed Unsubstantiated at this time. Exit interview conducted and copy of this report issued.