complaint·November 20, 2023

During physical plant tour LPA Alvizar inspected room #209 and observed a shower head operating perfectly fine. R1 indicated that bathroom has a shower head and is able to take a shower. Staff interviews revealed that residents have not complaint about bathrooms being in disrepair. Ten (10) out of ten (10) residents stated that they have a working shower head. Based on inspection, observation and interviews, there is no sufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 2. Staff do not provide residents with towels. It is alleged that staff has not brought any towels to R1. To investigate this allegation LPA conducted interviews. R1 indicated staff have provided towels but it took a while before receiving them. Staff interviews revealed that residents are always provided towel plus additional towels upon request. Ten (10) out of ten (10) residents stated that staff always provide a towel but sometimes staff take a little longer then expected. Overall, staff do provide clean towels when requested. LPA observed caregiver’s cart filled with clean towels during today’s visit. Based on inspection, observation and interviews, there is no sufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No immediate Health and Safety hazard is noted during this visit. Exit interview conducted and a copy of the report was provided to Villanueva.