complaint·November 20, 2023

to the investigations at 11:00AM and interviewed ED and three (03) staff and ten (10) residents randomly selected between 10:45:00AM to 3:30PM. During physical plant tour LPA Alvizar tested call button for room #218 and observed staff answering to call button within eight minutes. In addition, LPA tested other randomly selected resident's call button and staff answered the call between three (3) to eight (8) minutes. R1 indicated that staff do answer to call button but it takes longer then expected. R2 indicated that when press the call button staff respond fast. Staff interviews revealed that they respond to all button calls from residents in a timely manner. Six (06) out of ten (10) residents stated that staff do respond to call button but sometimes they takes them a while to answer. Three (03) out of ten (10) residents indicated that they do not used the call button. One (01) out of ten (10) residents indicated that they use their phone to call staff for assistance. Based on inspection, observation and interviews, there is no sufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No immediate Health and Safety hazard is noted during this visit. Exit interview conducted and a copy of the report was provided to Villanueva.