complaint·May 10, 2024

Allegation: Resident sustained unexplained injuries while in care. It is being alleged that resident obtained an un-witnessed fall on 08/04/23 that resulted in a swollen left cheek, and a bruised eye. On 05/09/24 LPA interviewed ED regarding the allegation above, Ed denied the allegation above and reported being unaware of residents fall until it was reported by Norwalk community hospital. ED continued to report that resident believes resident can still walk and resident tries to get up without assistance. ED reports staff conduct rounds every two hours to ensure resident care and safety. On 05/08/24 between 10:30 am-11:45 am, LPA interviewed R5-R12 regarding the allegation above, 8 of 8 residents interviewed denied the allegation and reported not sustaining any injury due to staff neglect. On 05/08/24 LPA was unable to interview R1 as R1 did not wish to conduct interview. On 05/09/24 LPA attempted to interview W1 but was unable to make any contact. On 05/08/24 between 12:18 pm -1:17 pm, LPA interviewed S1-S4 regarding the allegation above, 4 of 4 staff interviewed denied the allegation above. 4 of 4 staff interviewed reported rounds are conducted every 2 hours, however report residents have call buttons residents can use if residents require assistance. On 05/10/24 LPA obtained a copy of LIC 624 dated 08/09/23 that states facility staff sent R1 to Norwalk Community hospital for further evaluation. Per LIC 624, while at the hospital R1 had no recollection of un-witnessed fall. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. Exit interview conducted with Executive Director Imelda Villanueva, and a copy of this report was provided.