complaint·May 29, 2024

Staff interviews reveal that on 04/09/2024 R1 moved out of the facility. R1 did not provide facility a verbal/written Notice of Intent to Vacate. ED indicated that on 5/14/2024 R1 was informed that a requested for refund was submitted to Savant Corporate Office. R1’s monthly rate was $1418.07 however R1 paid an additional $6.93 for the the of April towards previous balance due. R1's daily rate is $47.27. $47.27 x 21= $992.65. R1 had a previous balance of $207.81 for late payments. R1 will receive a refund of $784.84 in a form of a check. LPA interview with B.O.M. indicated that corporate office is currently processing R1’s refund request and will be mailed to R1 as soon as possible. LPA attempt several times to interview R1 via-phone and was unsuccessful. Overall, facility staff have been in communication with R1 regarding the refund. As of 04/11/2024 B.O.M terminated the withdraw of Direct Deposit from R1’s bank account. A review R1’s Admission Agreement indicates that verbal/written Notice of Intent to Vacate the facility requires a resident to provide a 30-day advance notice of intent to move or vacate the premises. Facility refund conditions will not contain an advance notice of intent to vacate, believing that would be a resident’s rights violation. Based on interviews and documents review there is an insufficient information to support the allegation. Therefore, allegation is UNSUBSTANTIATED at this time. No health and safety hazard is noted during this visit. Exit interview is conducted and copy of report was provided to Executive Director.