complaint·June 25, 2024

Licensing Program Analyst (LPA) Tuesday Cabiness conducted the initial complaint visit, and met with Administrator Imelda Villanueva, who was informed the reason of the visit. It was alleged that staff does not safeguard resident’s personal belongings. During the visit, from 1030am to 130pm, LPA conducted a physical plant inspection, conducted interviews and reviewed resident and facility documents. From the information obtained, resident # 1 (R1) complained to staff that their personal belongings were missing, and could not identify the resident that allegedly took the items. Staff interviewed residents and (R1), as well as checked facility cameras in the common areas. Cameras revealed, no-one but staff were entering the room. Facility conducted an internal investigation, which revealed,( R1) giving conflicting statements pertaining to the items that were alleged to be stolen. LPA interviewed (R1), and the items reported missing, were not consistent what was reported to facility staff. Therefore, based on interviews, there is insufficient evidence to prove the allegation, and it’s Unsubstantiated at this time.