complaint·July 3, 2024

Interview with resident R1 reveal that grab bars were fixed about a month ago and had no concerns. Other residents interviewed did not express any concerns regarding grab bars not in good repair. Residents indicated that their grab bars are secured, sturdy and they feel safe using them. Staff interviews reveal that all residents grab bars in bathroom are in good repair and safe. Staff (S1) indicated that R1 asked him to fix the grab bars in bathroom and S1 fixed it. R1 was happy that S1 fixed the problem. During physical plant inspection, LPA observed R1’s and other resident’s grab bars in good repair. A review of Maintenance Report dated 06/14/2024 indicates that R1 requested for grab bar in restroom to be fix and signed by S1. Based on interviews and observation there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. 2) Staff is emotionally abusing resident. It is alleged that resident R1 would like to be called by last name. Interview with resident R1 reveal that did not agreed with the allegation. R1 indicated that staff call them by their last name and appreciated it. R1 indicated that E.D. is nice and makes sure that staff are treating residents appropriately. Other residents also verified that staff do not emotionally abuse residents. Resident indicated that staff are respectful, helpful and have no concerns about emotionally abuse. Staff interviews reveal that residents are never emotionally abused. Staff are always calling residents by the name they wish to be called. E.D. have not received any complaints about staff emotionally abusing residents. During physical plant inspection, LPA did not observe staff emotionally abusing residents. Based on interviews and observation there is an insufficient information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazard is noted during this visit. Exit interview is conducted and copy of report was provided to Executive Director.