complaint·September 12, 2024

that payment went towards R1's life insurance to pay for cremation. R1 signed the forms for this on 04/15/24. A copy of this was obtained for review. In regards to R1's clothing and undergarments, nothing was ever reported missing. Review of R1's Personal and Property Valuables (LIC 621) confirm no entry for clothing or undergarments. Based on the information obtained, there was insufficient evidence to prove that staff did not safeguard the resident's personal belongings. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not consult with resident's authorized representative regarding the signing of documents: In regards to the allegation, it was reported that R1, and or their responsible person was not consulted in signing an advanced directive for cremation. According to both the ED and S1, R1 was responsible for themselves until receiving Power of Attorney (POA) on 08/28/24. Prior to that, R1 managed their own affairs. Interview with R1 could not corroborate with the allegation made. Review of R1's records confirm that they signed an application with their life insurance for their cremation service, on 04/15/24, which was prior to the POA taking over for R1's decisions regarding their health care and finances. Based on the information obtained, there was insufficient evidence to prove that R1 and/or their authorized representative were not consulted with signing of documents. Therefore, the allegation is deemed Unsubstantiated at this time. Staff did not provide resident's authorized representative with records: In regards to the allegation, it was reported that R1's POA did not receive R1's records that were requested. These records include R1's bank statements or facility ledgers for R1's cash resources. Interview with S1 confirm that the facility handles cash for R1. S1 does deny the allegation of not providing R1's POA with these records. S1 stated there was a mis-communication with the POA because the facility had an incorrect email address for the POA on file, which the initial request for records were sent. The requested records for R1's statements has since been emailed to the POA's correct email address on 09/04/24. Copy of this email transaction was obtained to confirm it was sent and receipt. Based on the information obtained, the allegation of staff not providing R1's POA with records that were requested are deemed Unsubstantiated at this time. Staff are not meeting resident's hygiene needs/Staff are not meeting resident's diapering needs: In regards to the allegation, it was reported that facility staff is not showering R1, or washing R1's hair. It was also reported that staff are not meeting R1's incontinent needs by changing her diapers regularly, or clipping R1's toenails. Interview with administrator and staff deny the allegation. There is always staff presence to assist R1 with their hygiene and incontinent needs. R1 gets checked on every two hours to make sure they didn't have any accidents due to their incontinence. In regards to R1's toenails, the ED stated there is a podiatrist that comes once a month to manicure R1's nails, but in addition, staff also clips R1's nails at least once a week. Interview with S2 confirms that R1's nails are cut, or at least checked every week to insure it hasn't outgrown. Interviews made with ten (10) of ten residents do not corroborate with the allegations. Residents deny the allegation, and are satisfied that their needs are being met. Based on the information obtained, there was insufficient evidence to prove that staff are not meeting resident hygiene or incontinent needs. Therefore, the allegations are deemed Unsubstantiated at this time.