complaint·October 9, 2024

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not ensure a safe environment is provided for residents in care It was alleged that there is a rug in front of the coffee station and a corner of the rug flips up and several residents have almost tripped on it. To investigate the allegation, on 10/09/2024 LPA conducted a physical plant tour at around 11:00am, interviewed four (04) staff from 12:00pm to 1:30pm and interviewed nine (09) residents from 1:30pm to 3:30pm. During the physical plant tour, LPA did not observe any flipped up rugs or other tripping hazards throughout the facility. During interviews with staff, all staff stated they are unaware of any flipped-up rugs in the facility that might be a tripping hazard. During interviews with resident, all residents stated they are unaware of any tripping hazards near the coffee station. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff do not speak to residents in an appropriate manner It was alleged that the staff are rude and dismissive to residents. To investigate the allegation, on 10/09/2024 LPA interviewed four (04) staff from 12:00pm to 1:30pm and interviewed nine (09) residents from 1:30pm to 3:30pm. During interviews with staff, all staff stated they are never rude or dismissive when speaking to residents. During interviews with resident, all residents stated they feel staff treat them with dignity and respect. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC9099-C) --- Licensee does not ensure staff are able to communicate with residents It was alleged that staff do not speak or understand English. To investigate the allegation, on 10/09/2024 LPA interviewed four (04) staff from 12:00pm to 1:30pm and interviewed nine (09) residents from 1:30pm to 3:30pm. During interviews with staff, all staff stated they are able to communicate with all residents effectively. During interviews with resident, all residents stated they are able to communicate with staff and that they are able to meet all of their needs. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.