complaint·October 23, 2024

During interviews with staff, all staff stated they are not aware of R2 stealing anything from R1. During interviews with resident, all residents stated they have not experienced any issues with theft and feel that their belongings are safe guarded. LPA was unable to interview R1. Based on record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Facility bathroom is in disrepair It was alleged that the bathroom in the common room has been out of order for four (04) days. To investigate the allegation, on 10/09/2024 LPA requested documents and conducted a physical plant tour at around 11:00am, interviewed four (04) staff from 12:00pm to 1:30pm and interviewed nine (09) residents from 1:30pm to 3:30pm. During the physical plant tour, LPA observed common bathroom in working order. LPA also selected three (03) additional bathrooms at random and observed everything to be in working order. A review of the maintenance work order shows that there were no issues with the common bathroom during the time in question. During interviews with staff, all staff stated they are unaware of any common bathrooms being in disrepair. During interviews with resident, all residents stated they are not aware of any common bathrooms being out of order. Based on observations, record review and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards were noted during the visit. Exit interview was conducted and a copy of the report was issued.