complaint·December 3, 2024

Interviews with ten (10) of ten residents do not corroborate with the allegation. Based on the information obtained, there was insufficient evidence to prove staff handled R1 in a rough manner. Therefore, the allegation is deemed Unsubstantiated at this time. Staff are not addressing the residents dental needs: In regards to the allegation, it was reported that R1’s dental hygiene appears to have been neglected because R1 had a severe dental decay. Interviews with administrator and staff deny the allegation, stating incidental medical and dental needs, including making appointments are met. Both administrator and staff adds that R1 was also capable of making their own appointments for their medical, dental and dialysis appointments. R1 never expressed to them any concerns that staff are not meeting their assistance with dental needs. During their stay at the facility, R1 had never complained of oral or tooth pain. Moreover, staff stated that R1 is able to take care of their hygiene needs. R1 no longer lives at the facility. They moved out 11/03/23. Review of R1’s records reveal that R1 has the capacity to dress and groom self, and is not at risk if allowed direct access to personal grooming and hygiene items. Interviews with ten (10) of ten residents do not corroborate with the allegation of staff not being able to assist with their medical or dental needs. Based on the information obtained, there was insufficient evidence to prove staff did not address R1’s needs. Therefore, the allegation is deemed Unsubstantiated at this time.