complaint·March 19, 2025

Regarding the allegation: Staff cut resident’s hair without consent. It was alleged that staff cut resident's (R1) hair without consent. LPA's interviews with administrator, S1 and and interviews with ten (10) out of ten (10) residents, indicated that no resident at this facility has received a haircut without their consent. LPA observed that this same allegation was previously investigated under the following complaint control number 31-AS-20240917153803 and was previously substantiated and facility was cited on 12/09/2024. R1 is no longer in the facility. At this time, based on the information obtained, there hasn't been any facility staff cutting resident's hair without their consent. Therefore, the allegation is deemed Unsubstantiated at this time. Regarding the allegation: Staff not keeping up with resident’s hygiene. It was alleged that facility staff neglected to trim R1's nails. Interview with Wellness Director, S4 and facility staff (S2) revealed that there was always staff present to assist R1 with their nail care. In regards to R1's nails, S2 and S4 stated that a podiatrist came once a month to care of R1's nails and in addition, staff also clipped R1's nails at least once a week. R1 is no longer in the facility. Interviews made with ten (10) of ten residents do not corroborate with the allegation. Interview with residents revealed that they are satisfied with staff attending to their hygiene needs and that their nail care needs are being met. Based on the information obtained, there was insufficient evidence to prove that staff are not keeping up with resident hygiene specifically nail care. Therefore, the allegations are deemed Unsubstantiated at this time. Regarding the allegation: Staff did not assist resident in a timely manner. It was alleged that R1 fell and facility did not assist R1 in a timely manner. Interview with facility staff, S2 revealed that they were not able to assist R1 when R1 fell because R1 did not inform any facility staff that they had fallen. R1 only revealed about their fall to another resident, resident - R2. Interview with a resident, R2 confirmed that R1 did not inform any facility staff about their fall. R2 also confirmed that they were the only resident R1 disclosed about their fall. R1 is no longer in the facility. Interviews made with ten (10) of ten residents do not corroborate with the allegation. Interviews with the residents revealed that facility staff have always assisted residents in a timely manner. Therefore, the allegations are deemed Unsubstantiated at this time. Exit interview conducted. A copy of the report provided to the administrator.