complaint·March 30, 2025

A review of the maintenance notes revealed that the hot water problem was reported on 06/17/2024 and resolved 06/19/2024. During interviews with staff, all staff stated the issue was brought to their attention and it was resolved swiftly. Staff added they are not aware of any thermostat issues. During interviews with residents, all resident stated they do not recall the incidents of hot water and air conditioning issues and are not currently experiencing any. Based on observations, interviews and record review, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff did not respond to resident's call button in a timely manner. It was alleged that when they use the call button staff never respond to assist. To investigate the allegation LPA conducted a physical plant tour at ar ound 10:30a.m., in terviewed three (03) staff and nine (09) residents from around 12:00p.m.– 2:00p.m. During the physical plant tour, LPA selected four (04) rooms at random and observed an average response time of six (06) minutes. During interviews with staff, all staff stated they respond to calls within five (05) minutes average and never ignore them. During interviews with residents, all resident stated staff respond to call buttons within five (05) to ten (10) minutes. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not assist resident with obtaining medical care. It was alleged that staff say they are busy or do not have time when resident asked for help with scheduling a doctor's appointment . To investigate the allegation LPA interviewed three (03) staff and nine (09) residents from around 12:00p.m.– 2:00p.m. During interviews with staff, all staff they always assist residents with scheduling appointments and do not refuse assistance to anyone. Staff #1 (S1) added, if one (01) staff is busy, then they will ask someone else to assist that resident to schedule a doctor’s appointment. (CONT on LIC 9099-C) During interviews with residents, all resident stated staff are assisting with obtaining medical care. Based on interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff did not provide resident with personal care supplies. It was alleged that staff do not give enough towels because they run out of clean towels. To investigate the allegation LPA conducted a physical plant tour at around 10:30a.m., interviewed three (03) staff and nine (09) residents from around 12:00p.m.– 2:00p.m. During the physical plant tour, LPA observed clean towels available. During interviews with staff, all staff stated residents have plenty of clean towels available and they do not deny or hide clean towels from residents. During interviews with residents, all resident stated they have enough clean towels available. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. --- Staff did not ensure resident rooms are cleaned adequately. It was alleged that resident room gets too dirty with only once-a-week service. To investigate the allegation LPA conducted a physical plant tour at around 10:30a.m., interviewed three (03) staff and nine (09) residents from around 12:00p.m.– 2:00p.m. During the physical plant tour, LPA observed four (04) rooms at random and observed that all rooms were clean. During interviews with staff, all staff stated residents’ rooms are cleaned by housekeeping once a week and caregivers do light cleaning daily. During interviews with residents, all resident stated they feel the once a week housekeeping and caregivers doing light cleaning is sufficient. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. (CONT. on LIC9099-C) ---Staff denied resident food. It was alleged that staff tells residents there is no more food even if there is some. To investigate the allegation LPA conducted a physical plant tour at around 10:30a.m., interviewed three (03) staff and nine (09) residents from around 12:00p.m.– 2:00p.m. During the physical plant tour, LPA observed a kitchen sufficiently stocked with at least two (02) days perishable and seven (07) days non-perishable food. During interviews with staff, all staff stated they do not lie about the availability of food or deny residents food. S1 added residents are offered breakfast, lunch, dinner and snacks. During interviews with residents, all resident stated staff does not lie about or deny them food. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. ---Staff spoke to resident in an inappropriate manner. It was alleged that staff are mean and tell resident to “get out of my face” or “don’t talk to me.” To investigate the allegation LPA conducted a physical plant tour at around 10:30a.m., interviewed three (03) staff and nine (09) residents from around 12:00p.m.– 2:00p.m. During the physical plant tour, LPA observed staff being mean to residents. During interviews with staff, all staff stated they they are not mean and treat all resident with dignity and respect. During interviews with residents, all resident stated staff treat them with dignity and respect and don’t say things to them like, “get out of my face” or “don’t talk to me.” Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. No health and safety hazards noted during the visit. Interview conducted and a copy of the report issued.