complaint·December 29, 2025

During interviews with staff, all staff stated they always treat residents with respect and dignity. Staff #1 (S1) added that they would never yell at the residents in care. During residents interviews, revealed that staff treat them with dignity and respect. Interviews with residents revealed that they are happy and have not experienced such treatment from staff. During LPA visit, it was observe that staff speaks to the residents calmly and kindly. Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #2: Facility staff did not treat resident with dignity and respect. Regarding the above allegation, it is alleged that the facility staff did not treat R1 with dignity and respect. Interviews from residents revealed that they are happy and have not experience such treatment from staff. Interviews with staff revealed that they treat all their residents with respect and dignity. Upon review of facility records there was no information to support the allegation. Based on observations, record reviews, and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time. Allegation #3: Facility staff did not ensure communication in a timely manner. It was alleged that the facility staff did not communicate R1 issues to corporate. Interviews from residents revealed that they are happy and have not experience such miscommunication from staff. Interviews with staff revealed that they communicate all residents' concerns to their supervisors and facility executive director immediately. Interview with residents reveal that they are happy with the communication that they receive from the facility staff and executive dirctor. During LPA visit, it was observed that when residents raised their concerns and issues, staff assists residents immediately and reports the issue to their superiors and executive director. Therefore, based on interviews, observation and record review, this allegation is deemed Unsubstantiated at this time. No health and safety hazards noted during the visit. An exit interview was conducted, and a copy of the report was issued.