complaint·January 13, 2026

Regarding allegation: Staff did not prevent inappropriate interaction between residents It is alleged that R1's roommate has been mentally and verbally abusing R1. During interviews with staff, all staff stated that R1 has been intimidating their previous roommate (R2), several residents and also the current roommate (R3). R1 has been preventing staff to enter their room, in order to provide assistance to the previous roommate. All staff mentioned that they felt uneasy to enter R1's room to clean or to attend to R1 or to the roommate. Administrator transferred R2 to a room across R1's room and assigned a new roommate (R3) to R1. Based on interview with staff and R3, it was revealed that R1 is intimidating R3 as well. Staff have asked R1 to speak to Administrator directly and express any concerns they have with the past or current roommate but R1 refuses to speak with the Administrator. R3 informed LPA that initially R1 was nice but currently R1 has been giving R3 difficulty at nights and whenever R1 comes to the room. R3 is trying to stay out of the room, as much as possible, to avoid confrontation. In addition, all staff mentioned to LPA that R1 is rude and verbally abusive to staff and several other residents. Based on interview with the Administrator, staff and residents, this allegation is deemed Unsubstantiated at this time. An exit interview was conducted, and a copy of the report was issued.