complaint·April 27, 2026

Allegation: Staff stole resident’s belongings . Resident#1 (R1) was transferred to a skilled nursing facility for extended evaluation, and did not receive all of their personal belongings. After multiple attempts to communicate the issue, staff did not respond, causing R1 to believed that staff had stolen their personal belongings. LPA Interviews revealed the following, Both Administrator, and Staff, refute the allegation, stating that the majority of R1's personal belonging were transported and received by R1. However, the items reported as "stolen" were in fact locked in a dresser requiring a key, which was in R1's possession. The locked dresser was opened by maintenance staff, and per Administrator and S1, R1's personal items were gathered, packaged, and were initially scheduled for staff transport to R1 on Friday, 5/01/26. LPA observed R1's identified personal items (costume jewelry, sunglasses, toiletries, jackets, scarves, bed comforter, bedsheets, and pillows) as packaged in cardboard moving boxes, which were secured in the facility's maintenance room; locked and inaccessible to residents/unauthorized staff. LPA observed Administrator contact R1, via phone, informing them that their identified personal items were located and were delivered to R1 today, 4/27/26 at 1:30 pm. LPA interviews with residents revealed the following: Eight (8) out of a total of eighty-nine (89) total residents stated not suspecting, nor having any personal items stolen by staff, and are satisfied with facility's safekeeping of their personal belongings. Based on LPA interviews, and observation, their is not sufficient information to verify the allegation. Therefore, the allegation is unsubstantiated at this time. Exit interview conducted, and a copy of the report was issued to the administrator.