Complaint·May 7, 2021

Interviews conducted with staff and residents, revealed although the resident walked out the front gate, Caregiver #5 was with the resident at all times. Interviews revealed they did not force the resident to walk back inside the gate and were trying to let the resident relax. LPA learned caregivers were talking and counseling the resident inside the facility and outside. All interviews stated the resident never left the facility alone and was with Caregiver #5 being re-directed. Interviews also revealed the resident was kicking and scratching staff while attempting to leave. All interviews stated although the resident was hitting staff no one hit the resident at any point. All caregivers stated they did not see any marking's on Resident #5. LPA interviewed a staff member from the hospital who stated the resident did not have any markings' on residents body. Based on LPA's interviews conducted, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. No Deficiencies cited under California Code of Regulations Title 22. An exit Interview was conducted via telephone with the Licensee and a hardcopy was provided via email for signature. Signatures on hardcopy.