complaint·October 20, 2022

LPA Calderon met with Community Ambassador Silvia Valdez and toured common areas of the physical plant. LPA observed the downstairs of the facility that consisted of the front patio, mainly lobby, additional lobby, TV room, court yard and dining room. LPA observed the upstairs of the facility which consisted of residents rooms and the activity room. LPA Calderon interviewed 7 staff, S#1-S7 (S1-S7) and 6 residents, R#1-R#6 (R1-R6). Regarding allegation: Staff did not notify authorized representative of residents change in condition. Based on documentation reviewed and interviews with staff the findings revealed that R1 was admitted to facility as a Dementia resident, resident was placed on a Hospice Program. Weight assessment chart shows progress of R1 weight loss in the months January 2020 - November 2020 showing no significant drop in weight. Based on R1 Hospice Care Plan R1 was discharged November 2020 due to prognosis extended and R1's condition was stabilized; both daughter and facility staff were notified. S7 reported that responsible party was notified about R1's self-being, condition and any changes if applicable on a weekly bases and hospice services were at the facility 3 times a week and daughter once a week. S4 and S7 and Hospice company were verbally communicating and providing updates on R1's health. S1-S4 and S6-S7 stated that they document weight and feeding intake on Carelist document and report changes to doctors, and follow doctors orders. Based on Admission Agreement R1 had a single room. Based on LPAs observation and interviews although the allegations may or may have happened or is valid , there is not preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is UNSUBSTANTIATED. An exit interview was held with Community Ambassador Silvia Valdez, reports were provided and appeal rights were given.