complaint·March 17, 2026

(continued from 9099C) Facility records show that resident was admitted to facility on 02/06/2026 and was provided with bathing services on the following dates 02/10/2026 02/12/206, 02/17/2026, 02/19/2026, 02/24/2026, 02/26/2026, 03/03/2026, 03/05/2026, 03/10/2026, 03/12/2026, and 03/17/2026 Resident stated resident refused to bathe one time. Date is unknown. LPA observed resident to be clean, groomed and in clean clothes. There is not enough evidence to substantiate this allegation. Allegation: Staff did not ensure resident's room was free of odors. It is alleged that room has urine odor. LPA interviewed six (6) staff, and all six staff denied the allegation. One staff member stated that there was a urine smell in resident’s room a while back, but it had been addressed immediately. LPA interviewed seven (7) residents, and all seven (7) residents could not corroborate the allegation. LPA inspected resident’s room and another six random rooms and did not notice any kind of foul smell in any of the rooms. Based upon records review, interviews conducted, and observations, although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted, and copy of the report was provided.