complaint·April 20, 2026

(continued on 9099C) Resident sustained dermatitis due to staff neglect. It is alleged that a resident (name not provided) obtained dermatitis due to not having hair washed. LPA interviewed four (4) staff, and all four (4) staff denied any resident having dermatitis. LPA interviewed five (5) residents and all five (5) could not corroborate the allegations. Several staff stated that no resident currently has dermatitis at the facility. There is insufficient evidence to support this allegation. Facility is operating out of ratio . It is alleged that facility is operating out of ratio because resident (name not provided) is not being assisted out of bed. LPA interviewed four (4) staff, and all four (4) staff denied the allegation. The caregivers interviewed all stated they can meet the resident’s needs. LPA interviewed five (5) residents and all five (5) could not corroborate the allegations. Several residents stated there is enough staff to meet resident's needs. There is insufficient evidence to support this allegation. Staff do not provide residents with adequate clothing. It is alleged that facility is not providing residents with clothing due to resident (name not provided) being in the same clothes for five (5) straight days. LPA interviewed four (4) staff, and all four (4) staff denied the allegation. All four (4) staff stated they have not seen any resident in the same clothes for 5 days. The caregivers interviewed all stated that facility has a donation closet that provides clients clothing for free if they are in need, LPA interviewed five (5) residents and all five (5) could not corroborate the allegation. There is insufficient evidence to support this allegation. Based upon records review, interviews conducted, and observations, although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are Unsubstantiated. An exit interview was conducted, and copy of the report was provided.