complaint·June 16, 2022

R1 indicated that she does not need toileting assistance from facility staff. R1 indicated she does not recall if she was soiled on Staff members interviewed indicated that residents are checked on at least every 2 hours and will assist residents by taking them to the bathroom or with diaper changes. 8 out 8 residents interviewed indicated that they are happy with the services they receive at the facility. Therefore there was insufficient evidence to corroborate with this allegation. In regards to the allegation "staff did not communicate with authorized representative", it is alleged that sometime between 05/30/22 - 06/01/22, R1 was moved to a different room without explanation. It is alleged that R1's Responsible Party was not notified of the room change. Interview with Executive Director confirmed that R1 was temporarily moved to a different room due to roommate incompatibility. Executive Director indicated she attempted to notify R1's Responsible Party on 05/29/22 when R1 was moved, but was unable to reach Responsible Party and left a voicemail informing them of the room change. Executive Director indicated she also spoke to R1's Responsible Party on 06/06/22 and informed them of the temporary room change. Therefore there was insufficient evidence to corroborate with this allegation. Based on statements and interviews conducted with staff, residents, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview held, and a copy of this report was provided.