complaint·July 27, 2022

Interviews conducted with staff revealed that as of last week they offered the resident to move to room 202 because that room is ready, and the shower has the grab bar similar to the shower in room 127. Staff also stated that they have not interfere with R1’s ability to shower because they have allowed R1 to use the shower in room 127 while they found a more permanent solution. R1 has not taken action in moving to room 202 as of today. Interview conducted with R1 revealed that R1 is still being allowed to use the shower in room 127 and has not moved to room 202 due to a fee of $500 and grab bar in the shower of room 202 appears to be loose. The $500 fee to move to another room is mentioned in R1’s admission agreement which was signed on 03/23/2022. However, the Executive Director stated that R1 has moved rooms twice before and that fee was waived and they told R1 that the fee was going to be waived again, but they asked R1 to find people to assist in moving to room 202. Interview conducted with R2 who is R1s roommate, revealed that the grab bar on the side of the shower is a bit high, but there is another grab bar in front of the shower that is lower and also there is a shower seat with grab bars in their shower that they can both use for more support. Both R1 and R2 are in a wheel chair. LPA toured room 106, 127, and 202 and observed the following: the shower in room 106 has the side gab bar install a bit high in a horizontal way due to the design of the shower, but there is another grab bar in lower vertical position install in the front of the shower. There is also a shower seat with grab bars inside the shower for more support. LPA confirm that room 127 is not ready for residents to move in. The carpet needs to be replaced. Room 202 is ready and the shower grab bar is similar to the grab bar in room 127 shower. LPA confirmed that the grab bar in room 202 is a bit loose, but not significantly. However, during the visit staff started working on tightening the grab bar. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation are unsubstantiated. Exit interview held and a copy of the report was provided.