complaint·May 2, 2023

In regards to the allegation "Staff mishandled a resident's medications while in care" it was alleged that R1 did not receive their medication for the month of January and weeks of December 2022. (6) of (6) Staff interviewed denied the allegation. (5) of (6) Residents interviewed could not corroborate the allegation. Interviews show that R1 received their medication as prescribed for all months R1 received medicine management from the staff. LPA reviewed the medication records and observed R1 to have been receiving their medication as prescribed. Interview with R1 shows that R1 wanted to manage their own medication and as of 2/6/23, under order from physician, R1 has a safe to store and manage their own medication. LPA was not provided proof that staff did not provide R1 their medication prior to 2/6/23. Based on interviews, files reviewed and observations, there was not enough supportive evidence to corroborate the allegation; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation "Staff did not meet a resident's dietary needs while in care" it was alleged that there was no protein being provided in residents meals. (6) of (6) Staff interviewed denied the allegation. (5) of (6) Residents interviewed could not corroborate the allegation. Interviews show that protein is provided in multiple meals throughout the day to residents in care. Interviews also stated that residents can fill out a meal substitution form where they can request specific meals if they do not want what is on the menu. LPA observed the food supply to have protein based food. LPA reviewed the facilities meal schedules for various weeks and observed each day to have protein on menu. Based on interviews, files reviewed and observations, there was not enough supportive evidence to corroborate the allegation; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. In regards to the allegation "Staff did not provide adequate care and supervision to a resident while in care" it was alleged that staff abuse and neglect R6. (6) of (6) Staff interviewed denied the allegation. (5) of (6) Residents interviewed could not corroborate the allegation. Interview with R6 denies any abuse and neglect from staff. Interviews do not show that staff abuse and neglect R6. LPA did not observe any documentation on file of R6 being abused or neglected. LPA was not provided with proof that staff abuse or neglect R6. Based on interviews, files reviewed and observations, there was not enough supportive evidence to corroborate the allegation; although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit Interview conducted and a copy of this report was provided.