Inspection visit

complaintOctober 2, 2023

WHITTIER GLEN ASSISTED LIVINGLicense 1986031622 citations on this visit

2 citations recorded

Inspector’s narrative

What the inspector wrote

LPA interviewed 6 staff and 5 of 6 staff collaborated the allegation. S1 has only been here a week and could not comment on allegations and stated no complaints had been brought to her attention as of today. 5 staff all stated that some residents refuse showers and/or do not let the staff know if they need a change of diaper which is the source of the odor. S6 stated that residents that require a change of diaper are check every hour and are told that refusing impinges on other residents rights. 4 of 6 staff stated that even after residents leave their chairs, and after staff clean and disinfects, the odor remains in the dining room and TV rooms. Allegation: Staff serves resident cold meal(s). it is alleged that the facility servers meals undercooked and cold. LPA interviewed six staff (S#1-S#6) and nine Residents (R#1-R#9). 4 of 6 staff interviewed stated that food is served hot but when served onto the cold plates it losses heat rapidly. 8 of 9 residents collaborated the allegation that food is served cold most of the time.9 of 9 residents could not collaborate the allegation that food is undercooked. Some staff stated they will reheat food for residents in micro-wave when asked. Some staff stated that 3 ovens in the kitchen are in disrepair and staff had used the ovens previously to warm the plates. Several staff stated that facility does not own a dish warmer that would solve the issue of food being served cold. Based on observation, and interviews conducted the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED . Deficiencies cited according to California Code of Regulations, Title 22. See LIC 9099D. NOTE: Please see Case Management - Deficiencies report.

Citations

5 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

87555(a)Type B
General Food Service Requirements: The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be served in a safe and healthful manner.This requirement was not met as evidence by, 8 of 9 of the residents state, there was occasions when the meals were served to them cold; meaning, it was served to them in a way that was not in a healthful manner. 4 of six staff stated the they place the food while hot on the plates but the cold plates absorb the heat and the food arrives cold.
87625(b)3)Type B
Managed Incontinence.Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence.This requirement is not met as evidence by: 5 of 6 staff and 8 of 9 residents collaborated the allegation that there is a odor of urine in the common dining area and kitchen area on most days.
87625(b)(3)Type B
Managed Incontinence.Ensuring that incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence.This requirement is not met as evidence by: 5 of 6 staff and 8 of 9 residents collaborated the allegation that there is a odor of urine in the common dining area and kitchen area on most days.
97555(a)Type B
General Food Service Requirements: The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. All food shall be served in a safe and healthful manner.This requirement was not met as evidence by, 8 of 9 of the residents state, there was occasions when the meals were served to them cold; meaning, it was served to them in a way that was not in a healthful manner. 4 of six staff stated the they place the food while hot on the plates but the cold plates absorb the heat and the food arrives cold.
87555(b)(29)Type B
(b) The following food service requirements shall apply: (29) All equipment, fixed or mobile, and dishes, shall be kept clean and maintained in good repair and free of breaks, open seams, cracks or chips.This requirement is not met as evidenced by: LPA observed 3 ovens and over head vent in the kitchen not operable which poses a health and stafety risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the October 2, 2023 inspection of WHITTIER GLEN ASSISTED LIVING?

This was a complaint inspection of WHITTIER GLEN ASSISTED LIVING on October 2, 2023. 2 citations were issued: 2 Type B.

Were any citations issued to WHITTIER GLEN ASSISTED LIVING on October 2, 2023?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "General Food Service Requirements: The total daily diet shall be of the quality and in the quantity necessary to meet th..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 25, 2026. If you believe any information is inaccurate, report it here.

complaint·October 2, 2023