complaint·January 16, 2024

The investigation reveals the following: Regarding “Staff member is verbally abusive to resident(s) in care”. It is alleged that S1 is verbally abusive to R1. The wellness director confirmed that R1 complained about S1. They further stated they have never witnessed S1 being verbally abusive but still addressed the situation by speaking to S1 about R1. 3 out of 3 staff denied the allegation stating they have never witnessed staff verbally abusing residents, nor have they ever treated the residents in that manner. 2 out of 8 residents stated a staff member has been verbally abusive. 6 out of 8 residents stated they have never seen staff verbally abuse residents and the residents are the one’s verbally abusing staff. LPA reviewed S1’s file and did not observe any disciplinary actions. The investigation reveals the following: Regarding “Staff member threatens resident(s) in care”. It is alleged that S1 threatens R1. The wellness director confirmed that R1 complained about S1. They further stated they have never witnessed S1 threatening R1, but still addressed the situation by speaking to S1 about R1. 3 out of 3 staff denied the allegation stating they have never witness staff threatening the residents nor have they ever treated the residents in that manner. 1 out of 8 residents stated they were threatened by S1’s tone of voice. 7 out of 8 residents stated they have never seen staff threaten residents. LPA reviewed S1’s file and did not observe any disciplinary actions. The investigation reveals the following: Regarding “Staff member yells at resident(s) in care”. It is alleged that S1 yelled at R1. The wellness director confirmed that R1 complained about S1. They further stated they have never witnessed S1 yelling at R1, but still addressed the situation by speaking to S1 about R1. 3 out of 3 staff denied the allegation stating they have never witness staff yelling at the residents nor have they ever treated the residents in that manner. 2 out of 8 residents stated a staff member has yelled at them. 6 out of 8 residents stated they have never seen staff yelling at the residents and the residents are the one’s yelling at the staff. LPA reviewed S1’s file and did not observe any disciplinary actions. Based on LPA's interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview conducted with Wellness Director Kathleen McDonald and Business Office Manager Lizbeth Acuna and a copy of this record provided.