complaint·May 23, 2024

Regarding allegation: "Staff did not accept resident back into care following hospitalization". It was alleged that R1 was ready to be discharged from the hospital, however when Hospital Social worker / Case Manager contacted the facility to coordinate the discharge, Facility staff refused to accept R1 back due to R1 "high levels." On 05/12/24, Resident #1 was admitted to Whittier Hospital Medical Center. Interviewed Case Manager from the Hospital stated that Resident #1 was ready to return to the facility on 05/15/24, but Facility refused to accept Resident #1 back to facility. Interviewed S#1 and S#3 stated that they aware of R1's hospitalization, but don't have any discharge information or not accepting back to the facility. Interviewed S#2 stated that he/she spoke with discharged nurse from the hospital and was notify that R1 was ready to discharge on 05/12/24. S#2 ask the nurse for R#1 discharge documents and medications and discharge nurse said everything is ready and they will arrange the transportation for R1. The information that R1 cannot be back to the facility, S#2 get from R1's POA when POA came to the facility to find out the reason that R1 cannot be accepted back to the facility. Interviewed Wellness Director denied the allegation. Facility did not refuse to accept R1 back from the hospital. Stated that he/she spoke to the hospital staff and told them that they will accept R1 back, after R1's behavior will be stabilized. Wellness Director indicated that R1 was hospitalized because of R1's behavior. Due to the fact the staff refused to accept Resident #1 back to the facility after being discharge on 05/15/2024 is considered an unlawful eviction. A review of the R1's file revealed no indication that R1 required a higher level of care. LPA did not observe any documentation of giving residents a 30 day notice of removal from the facility. Based on LPA interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. See LIC 9099D. An exit interview was conducted, and a copy of this report was provided along with the Appeals Rights.