complaint·April 8, 2025

During interviews with the residents, eight (8) out of ten (10) did not corroborate the allegation. During an interview with R1, they explained that the staff have taken appropriate action towards addressing the issues between themselves and R2 by moving them into separate rooms, and that besides this R1 had no safety concerns regarding the facility. Other residents interviewed during the visit also stated that from their experience the staff have been providing them and everyone else a safe environment at the facility. During interviews with the staff members, none of them corroborated the allegation. One of the staff members explained that after becoming aware of the incident that occurred between R1 and R2 they took the next steps of separating the two residents to ensure that further escalations between the them are prevented. Another staff member interviewed stated that they have also moved their assigned seats in the dining room to separate areas in order to avoid future potential conflicts. During the tour of the facility, LPA did not observe any potential hazards or threats to the residents and determined the facility to be safe. Based on statements and interviews conducted with staff, residents, review of resident files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held, and a copy of this report was provided.