complaint·November 17, 2025

The investigation revealed the following: Allegation: Staff do not ensure facility elevator is maintained in good repair. It is alleged that the elevator went out on 10/13/25 and R1 who utilizes a wheelchair to ambulate, had no way of getting downstairs during this time. LPA interviewed 4 staff and each confirmed the allegation, stating that the elevator was down for a few weeks. Interview with S1 and review of Invoices, confirmed that the elevator was in disrepair from 10/13/2025 – 10/31/2025. LPA tested the elevator, and it was in operating condition. LPA interviewed 8 residents, and each confirmed the above allegation and stated that although the elevator was in disrepair they were not affected by the outage. Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be S UBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D. Exit interview held, and a copy of this report and appeal rights were provided. The investigation revealed the following: Allegation: Staff do not ensure food is of good quality and quantity. It is alleged that the food served at the facility are in small portions and cold. LPA interviewed 4 staff and each denied the allegation and stated that although some residents may consider portions to be small, they are provided with second servings if requested, staff also stated that if the temperature is too cold for the residents staff will reheat the food for them. LPA interviewed 8 residents and 7 out of 8 residents denied the allegation and stated that the portions are sometimes small but they can ask for a second serving once everyone has been served and that if the food is cold staff will reheat it for them with no issues. Based on statements and interviews conducted with staff/residents, and review of client files, and LPA observations, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Exit interview held and a copy of report was provided.