complaint·August 9, 2022

Regarding Allegation #1 : this investigation revealed that Resident #1 has a private caregiver that tends to its activities of daily living in addition to facility staff meeting Resident #1's care needs. Resident #1 feels that whenever its done with its meals (breakfast, lunch, and dinner) and would like for its plate to be removed from its room, Resident #1 summons the caregiver to its room following meal time. Resident #1 feels that it takes the caregiver awhile to respond to the resident's room. Resident #1 is satisfied with the overall service from staff providing adequate care and meeting its needs of activities of daily living. The majority of interviews conducted with residents were consistent with their response that the facility is providing adequate care to meet the needs of the residents; and, facility staff respond to the residents calls in a timely manner. Interviews that were conducted of facility staff, the majority indicated that they had not received a complaint from a resident that facility staff is not providing adequate care to a resident. LPA/RA Ceniceros attempted interviews with Reporting Party and Witness #1, but to no avail. A review of Resident #1's records (dated 09/13/17) documented the resident is ambulatory and capacity for self-care: needs assistance with bathing. Based on the evidence gathered and interviews conducted and records reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation of NEGLECT/LACK OF CARE: Staff are failing to address a resident's needs while in care is found to be UNSUBSTANTIATED. An exit interview has been conducted and a copy of the Complaint Report provided to Staff #1: Ruby Racca-Magao, Wellness Director.