complaint·October 27, 2022

Allegation: Staff threatens resident with eviction while in care. It is alleged resident (R1) was threatened by former Administrator Laura "Lori" Waters with an eviction due to disagreements and arguments about rent billing and overcharges. Former Administrator stated that resident (R1) was belligerent with everyone after consuming alcohol. According to former Administrator, the resident was told it has the right to consume alcohol, but if it continued to drink excessively and break house rules then an eviction notice may have to be issued. Ms. Waters denied threatening the resident or issuing an eviction notice. A total of six (6) staff were interviewed, one staff (1) staff stated that former Administrator threatened R1 with an eviction in a passive aggressive manner, but never issued an eviction. Family (F1) was interviewed and stated that R1 often addressed staff aggressively when spoken to about it's alcohol use. There is insufficient evidence to corroborate the allegation. Based upon interviews conducted and record review, the findings indicate that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. An exit interview was conducted with Wellness Director Ruby Magao. A copy of the report was issued.