complaint·July 24, 2023

Investigation revealed the following: Regarding allegation, Staff does not adhere to posted food menus , it is alleged that facility is not providing facility residents the requested or posted meals. Interviews with Administrator Dunagan and facility staff revealed that staff adhere to posted menus at all times. They stated that residents also have the option of requesting an alternate meal from the bistro menu. Staff stated that the facility serves three full meals and provides two snacks on a daily basis. Staff also stated that residents can also request additional servings of any meal if they wish. Interviews conducted with 3 out of 5 residents revealed that facility adheres to the food menus. They also stated that they are given a copy of the weekly menu the week before so that they can make their own choices and turn it in to the front desk. LPA observed residents being served lunch during tour and verified that residents were served what was listed on the menu. LPA additionally toured the facility kitchen and observed an ample amount of food. There was enough food for 7 days non perishables and 2 day perishables. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation. For allegation, Facility has inadequate food service , it is alleged that the facility residents are not receiving an adequate amount of protein and the servings are not enough for someone of a certain height. Protein servings are allegedly 1.5 ounces of chicken. Interviews with Administrator Dunagan and facility staff revealed that the facility provides adequate food service for all residents. They stated that the facility follows menus approved and developed by a registered dietician and the menus meet the residents nutritional needs. They stated that residents also have the option of requesting an alternate meal from the bistro menu and additional servings for any meal that they have. Staff stated that the facility serves three full meals and provides two snacks on a daily basis. Staff also stated that residents also have the option of requesting a half serving which will have a smaller serving of protein. Interviews conducted with 3 out of 5 residents revealed that facility food service is adequate. They stated that they are served an adequate amount of food including protein. They also stated that they are given two snacks a day. LPA observed residents being served lunch during tour and verified that residents were served what was listed on the menu. LPA observed that residents were served an appropriate amount of protein. LPA additionally toured the facility kitchen and observed an ample amount of food. There was enough food for 7 days non perishables and 2 day perishables. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation. For allegation, Staff do not serve nutritious meals, it is alleged that residents are not being given nutritious options such as broccoli. Staff have allegedly stated that they are unable to provide the meal items due to the facility not having them. Interviews with Administrator Dunagan and facility staff revealed that the facility provides nutritious meals for all residents. They stated that the facility serves well balanced and nutritious meals that include servings of protein, carbohydrates, fruits and vegetables. They also stated that the facility follows menus approved by a registered dietician. They also stated that residents can request certain foods or different meal options on the weekly menu and that is collected at the front desk and is followed by kitchen staff according to resident's preferences. Residents also have the option of requesting an alternate meal from the bistro menu and additional servings for any meal that they have. Staff stated that the facility serves three full meals and provides two snacks on a daily basis. Interviews conducted with 3 out of 5 residents revealed that facility food service is adequate. They stated that they are served nutritious and well balanced meals. They also stated that they are given two snacks a day. LPA observed residents being served lunch during tour. LPA observed that residents were served protein, fruits and vegetables. LPA additionally toured the facility kitchen and observed an ample amount of food. There was enough food for 7 days non perishables and 2 day perishables. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation. For allegation, Facility meals are served more than fifteen (15) hours apart , it is alleged that dinner is served too early. Dinner is scheduled for 3:30pm and residents are not given snacks. It is also alleged that residents do not receive their next meal until the following morning at approximately 9-9:30am. Interviews with Administrator Dunagan and facility staff revealed that the facility does not serve meals more than 15 hours apart. They stated that dinner is served from 4:30pm to 6:00pm and breakfast is served from 7:30am to 9:00am. They also stated that residents can also request food from the Bistro Menu when they want and residents are given 2 snacks per day. Interviews conducted with 3 out of 5 residents revealed that meals are not served more than 15 hours apart. They stated that they are satisfied with the food service and do not have any concerns regarding the times that the meals are serve. They also stated that they are given two snacks a day. LPA observed lunch service at approximately 12:00pm. LPA additionally toured the facility kitchen and observed an ample amount of food. There was enough food for 7 days non perishables and 2 day perishables. Based on interviews conducted with facility staff, facility residents, and LPA observations there was not enough supportive evidence to concur with the reported allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED . Exit interview held. A copy of the report was provided to Administrator Dwight Dunagan.